Service Support Escalation Matrix

At Kirloskar Pneumatic, we are committed to delivering prompt and reliable service support. If your concern is not resolved at the current level, you may escalate it to the next level using the contact details provided below.

Before escalating your request, please keep your Service Request Number, Machine Model, Serial Number, and Installation Location ready to help us resolve your concern quickly.

Level Region Contact Person Designation Email Contact No.
Level-1 -- Customer Care -- [email protected] 020-67479999
Level-2 North Mr. Arun Kitawat Regional Service Manager [email protected] +91-8769610607
East Mr. Debashish Mukharjee Regional Service Manager [email protected] +91-9674162626
West Mr. Mahesh Shinde Regional Service Manager [email protected] +91-9833992130
South Mr. Vasanth Kumar Regional Service Manager [email protected] +91-9845754932
Level-3 North Mr. Pramod Yadav Regional Manager [email protected] +91-9650611442
East Mr. Tushar Chanda Regional Manager [email protected] +91-9674162632
West Mr. Amit Kokile Regional Manager [email protected] +91-9028191124
South Mr. Srikanth Bharadwaj Regional Manager [email protected] +91-9700739855
Level-4 Recip. Screw Mr. Satish Patil HO Service Manager [email protected] +91-8626088826
Centrifugal Mr. Abhijeet Sardar HO Service Manager [email protected] +91-7022133504
Level-5 HO Mr. Deepak Sonar Dy. General Manager [email protected] +91-9881495480
Level-6 HO Mr. Pradeep Ghare General Manager [email protected] +91-9881495484
LevelLevel-1
Region--
Contact PersonCustomer Care
Designation--
Email[email protected]
Contact No.020-67479999
LevelLevel-2
RegionNorth
Contact PersonMr. Arun Kitawat
DesignationRegional Service Manager
Email[email protected]
Contact No.+91-8769610607
LevelLevel-2
RegionEast
Contact PersonMr. Debashish Mukharjee
DesignationRegional Service Manager
Email[email protected]
Contact No.+91-9674162626
LevelLevel-2
RegionWest
Contact PersonMr. Mahesh Shinde
DesignationRegional Service Manager
Email[email protected]
Contact No.+91-9833992130
LevelLevel-2
RegionSouth
Contact PersonMr. Vasanth Kumar
DesignationRegional Service Manager
Email[email protected]
Contact No.+91-9845754932
LevelLevel-3
RegionNorth
Contact PersonMr. Pramod Yadav
DesignationRegional Manager
Email[email protected]
Contact No.+91-9650611442
LevelLevel-3
RegionEast
Contact PersonMr. Tushar Chanda
DesignationRegional Manager
Email[email protected]
Contact No.+91-9674162632
LevelLevel-3
RegionWest
Contact PersonMr. Amit Kokile
DesignationRegional Manager
Email[email protected]
Contact No.+91-9028191124
LevelLevel-3
RegionSouth
Contact PersonMr. Srikanth Bharadwaj
DesignationRegional Manager
Email[email protected]
Contact No.+91-9700739855
LevelLevel-4
RegionRecip. Screw
Contact PersonMr. Satish Patil
DesignationHO Service Manager
Email[email protected]
Contact No.+91-8626088826
LevelLevel-4
RegionCentrifugal
Contact PersonMr. Abhijeet Sardar
DesignationHO Service Manager
Email[email protected]
Contact No.+91-7022133504
LevelLevel-5
RegionHO
Contact PersonMr. Deepak Sonar
DesignationDy. General Manager
Email[email protected]
Contact No.+91-9881495480
LevelLevel-6
RegionHO
Contact PersonMr. Pradeep Ghare
DesignationGeneral Manager
Email[email protected]
Contact No.+91-9881495484

Note: Please contact the appropriate regional representative first. If your issue remains unresolved, kindly escalate it to the next level.

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© 2026 Kirloskar. All Rights Reserved. The mark ‘Kirloskar’ used in any form as prefix or suffix, ‘i’ and copyright ‘limitless’ as shown are owned by Kirloskar Proprietary Limited and Kirloskar Pneumatic Company Limited is the permitted user.